Customer Support Centre
Submit Ticket
Submit Ticket
  • Recent Searches
All Categories
Troubleshooting
2

Troubleshooting

Last Update 5 months ago
Troubleshooting issues with my stove. How to check for simple faults and understand stove error messages.
Anthony
Why do I get a failed ignition on some start-ups?
Last Update 5 months ago
How would I know if the ignition element is faulty?
Last Update 5 months ago

Other Categories

Pre-purchase
This is a selection of general questions and answers about wood pellet stoves that we're often asked at tradeshows and when customers first enquire about a wood pellet stove.
18 articles and and other
Last Update 3 months ago
Installation
Topics regarding the installation of your wood pellet stove or boiler.
8 articles and and other
Last Update 7 months ago
Using my stove
A series of articles about how to use my wood pellet stove.
7 articles and and other
Last Update 7 months ago
Maintenance
How and when to maintain my stove.
3 articles and other
Last Update 7 months ago